Htech Advanced Monitoring

Tired of Discovering IT Issues After They've Halted Productivity?

Without in-house IT support, many business owners or employees have to take on the additional responsibility of monitoring the health of their IT assets.  This can be a difficult endeavour as many do not have the expertise, resources, or time to properly monitor their systems.  Hudson Technology Professionals understands this challenge.  We want to help every business focus on providing the best service possible to their customers.  That is why we offer the Htech Advanced Monitoring service.  Our certified professionals will monitor your servers and workstations, and alert you of impending issues that may result in loss of uptime.  Let us focus on your IT, so you can get back to your core business.

 

 

 

 

 Features and Benefits



FeaturesBenefits
Proactive Monitoring Alerts Agents monitor critical system components 24x7 and alert our professionals of impending issues.  Clients may also opt to receive customized alerts based on component and severity of issue.  Alerted issues include, but are not limited to issues with: CPUs, memory, disks, antivirus, patch management, and critical event logs.
Business Hour Support Receive business hour support with a contractually agreed to Service Level Agreement (SLA).  Block hours are available to maintain consistent support costs.  Use the hours as needed and pay over time.
Remote Help Desk Our remote capabilities allow us to connect to end users' workstations quickly and efficiently, allowing our technicians to begin diagnosing and resolving issues immediately.  This method also prevents unnecessary costs and workplace disruption associated with on-site support.  *On-site support is still available if necessary.
Network Health Assessment An initial network health assessment identifies the current condition of your systems and allows us to address hidden network issues.  Periodic assessments may be performed to ensure progress and identify any emerging issues.  Initial assessment included with service.  Costs incurred with additional assessments.
Asset Management Our monitoring agents maintain records of important asset information, such as service tags and component specifications.  This allows us to aid in maintaining your servers and workstations by knowing the inner workings and history of each machine.
Anti-Virus/Anti-Malware Powered by ESET, our anti-virus/anti-malware suite, is optionally available for each of our managed services bundles.  With an ever expanding virus definition database and included Internet security, this is the first step in keeping your investments safe from malicious code.  Different suites available for protection of workstations or servers.